Customer service training for the hard calls.
Coach your team to success. Set the scenario and your team practices it with an AI customer.
Start free- Up to 3 seats free
- No credit card required
What customer service training looks like in Clovelly.
Each one is a customer service role play with an AI customer. You have a team member with a hard call coming up. You know where the customer is going to push. You can't be on the line with them. So you set the scenario, they practice it out loud against an AI customer who pushes back, and the two of you see how it went.
A refund that has turned into a complaint.
What the report picks up on a refund call.
Grace has called twice about the same refund. Here is what she said, what your team member said back and what the report made of it.
Grace“This is the third time I've called about the same refund. Why is it still not sorted?”
Your team member“I'm sorry this has taken three calls, Grace, and I'm going to sort it out now.”
MadeThe apology came before the explanation.
Grace“Three to five days is exactly what I was told last time. Why should I believe it now?”
Your team member“It should come through in the next few days or so, I think.”
Partly madeShe needed an actual date before it settled.
Grace“Will I get something in writing?”
Your team memberThe call ended before the reference was sent.
MissedHer question was the opening for the reference email.
“Your refund lands by Friday, and I'll email you the reference now.”
You see whether they kept their composure.
The report quotes what your team member said at the moment Grace pushed back. Composure, pace and fillers each get their own line with a time on it. You add a note at the end and they see it on their copy.
- Composure under pushback, quoted from the transcript
- Pace and fillers on every answer
- Your coaching note on the report
What the research says about AI coaching for customer service.
- 34%
more issues resolved an hour by new support agents given an AI assistant
Brynjolfsson, Li and Raymond, Generative AI at Work, NBER 2023 - 23.7%
smaller gap between top and low performing agents where AI coaching is used
Metrigy, Agent Performance: Finding and Narrowing the Gaps, 2025 - 30%
better performance from contact center agents given AI-driven coaching
Cresta, Attrition Insights report - 4 weeks
to train a new agent with AI call guidance at one insurer, down from six
Balto, insurance case study
Built by the founder of EdApp.
Darren Winterford built EdApp, the Australian online learning startup that went on to partner with the United Nations to provide free education to millions of learners around the world.
United Nations partner through Educate AllEdApp is a mobile-first learning management system that currently offers 50,000 virtual lessons.
June 2020The United Nations Institute for Training and Research has partnered with microlearning platform provider EdApp to launch Educate All, a global learning initiative to increase access to free, high-quality education.
April 2020There are more tech tools, such as EdApp, Udemy and SkillShare, than ever before available to workers who want to improve (both hard and soft) skills.
May 2020
What support leaders ask.
- What is customer service training software?
- Software a support team uses to practice customer calls and get better at them. In Clovelly the team lead writes the brief, the AI plays the customer and both of them read the same report.
- How much does customer service training software cost?
- Clovelly is free for a team of up to three. A bigger team is USD 15 a person a month, for everyone on it.
- Do I need a demo?
- No. Sign up, brief the first call in your own words and assign it to someone on your team.
- Which customer service calls can a team practice?
- Refund complaints, billing disputes and angry customers come ready. Any call you can describe to a colleague can become a customer service role play.
- Does it work for call center training?
- Yes. Every agent on the floor can run the same call before they take the live queue.
- Can I use Clovelly today?
- Yes. Sign up with your work email, Google or Microsoft, and your first three seats are free.
Your first three seats are free.
Sign up with your work email, Google or Microsoft. Write the conversation your team needs to practice in your own words, and assign it to someone the same day.
- Three seats free, the coach included
- The full report on every run
- No credit card required