Customer service training software runs from a course library your team works through on their phones to an AI customer they practice the hard calls with. Here are ten, with what each does, how you start and what it costs.
The ten at a glance
| Tool | Best for | How you start | Price |
|---|---|---|---|
| 1. Zenarate | Large contact centers | Book a demo | None published |
| 2. ReflexAI | Support teams that want practice and call review together | Book a demo | Tiers named, no figures published |
| 3. Clovelly.ai | Support teams of any size that want a published price and a free plan | Sign up, no credit card | 3 seats free, then USD 15 a seat a month |
| 4. Exec | Teams that want role play and courses in one place | Free plan, self-serve | Starter USD 20 a seat a month, five-seat minimum |
| 5. Mindtickle | Enterprises with complex support systems | Book a demo | None published |
| 6. Balto | Contact centers that want coaching on the live call | Book a demo | None published |
| 7. Mitti | Frontline teams training on their phones | Free plan, self-serve | Free plan, figures by demo |
| 8. TalentLMS | Growing businesses that want an LMS with a published price | Sign up, free for up to five users | From USD 119 a month |
| 9. Seismic Learning | Companies already on Seismic | Book a demo | None published |
| 10. Absorb LMS | Companies training many learners across departments | Book a demo or request a trial | None published |
1. Zenarate
AI simulation training and live agent assist for contact centers.
- Best for
- Large contact centers
- How you start
- Book a demo
- Price
- None published
- Format
- AI avatar simulations and real-time guidance
- Agents practice against an AI avatar before they take live calls
- Real-time guidance on the live call
- Automated call review against your own criteria
Who it suits. Large contact centers that want simulation, live assist and call review in one platform.
2. ReflexAI
AI role play and quality review for support teams.
- Best for
- Support teams that want practice and call review together
- How you start
- Book a demo
- Price
- Tiers named, no figures published
- Format
- Voice role play with configurable personas
- Role play with personas you configure
- Automated review of every conversation
- Trends, strengths and risks across the team
Who it suits. Support teams and BPOs that want every call reviewed and every agent practicing.
3. Clovelly.ai
Customer service training for the hard calls.
- Best for
- Support teams of any size that want a published price and a free plan
- How you start
- Sign up, no credit card
- Price
- 3 seats free, then USD 15 a seat a month
- Format
- Voice, an AI customer
- Coach your team to success. Set the scenario and your team practices it with an AI customer
- The customer asks three questions over about ten minutes and pushes back when an answer hedges
- You see where each key message landed and how your team member handled the pushback, and you add your own note before they read it
- Refund complaint, billing dispute and difficult customer come ready
Who it suits. Support teams of any size. Up to 3 seats free, no credit card required, and the price is on the page.
4. Exec
AI role plays, call analysis and live coaching for high-stakes conversations.
- Best for
- Teams that want role play and courses in one place
- How you start
- Free plan, self-serve
- Price
- Starter USD 20 a seat a month, five-seat minimum
- Format
- Voice role play, courses and live coaching
- Voice role plays for customer care calls
- Feedback on empathy, tone and problem solving
- A manager dashboard with team progress at a glance
Who it suits. Teams that want role play, self-paced courses and certification in one platform. Professional is USD 39 a seat with a fifteen-seat minimum.
5. Mindtickle
An AI role play simulator that trains agents on systems and conversations at once.
- Best for
- Enterprises with complex support systems
- How you start
- Book a demo
- Price
- None published
- Format
- Conversation plus system simulation
- Agents talk to an AI customer while they scroll, click and fill in the real screens
- Immediate AI feedback on empathy and confidence
- Voice in 25 languages
Who it suits. Enterprises where the hard part of the call is working the system while talking.
6. Balto
Real-time guidance, quality automation and coaching for contact centers.
- Best for
- Contact centers that want coaching on the live call
- How you start
- Book a demo
- Price
- None published
- Format
- Real-time call guidance
- Prompts and answers on screen while the call is happening
- Every interaction reviewed automatically
- Coaching packets for team leads
Who it suits. Contact centers that want the coaching to happen on the live call.
7. Mitti
Short mobile training for frontline teams, formerly SC Training and EdApp.
- Best for
- Frontline teams training on their phones
- How you start
- Free plan, self-serve
- Price
- Free plan, figures by demo
- Format
- Mobile courses and authoring
- Short courses your team completes on their phones
- Build your own courses or start from the library
- Live dashboards of completions across every location
Who it suits. Frontline and multi-site teams that need training delivered on a phone between shifts.
8. TalentLMS
An all-in-one LMS with a ready-made course library.
- Best for
- Growing businesses that want an LMS with a published price
- How you start
- Sign up, free for up to five users
- Price
- From USD 119 a month
- Format
- Course library, authoring and a mobile app
- A library of more than a thousand ready-made courses
- AI-assisted course authoring
- Reports on progress and completions
Who it suits. Growing businesses that want a whole LMS with a price on the page.
9. Seismic Learning
Learning and coaching inside the Seismic enablement platform, formerly Lessonly.
- Best for
- Companies already on Seismic
- How you start
- Book a demo
- Price
- None published
- Format
- Courses, AI role plays and video practice
- Course and lesson authoring
- AI role plays and video practice submissions
- Coaching plans and engagement reporting
Who it suits. Companies that already run enablement in Seismic.
10. Absorb LMS
An AI-powered LMS with a large pre-built course catalog.
- Best for
- Companies training many learners across departments
- How you start
- Book a demo or request a trial
- Price
- None published
- Format
- LMS with AI authoring
- More than twenty thousand pre-built courses
- AI course authoring with voice-overs and translation
- Reporting on completions, departments and compliance
Who it suits. Companies that train large numbers of people and want customer service inside a wider LMS.
How to choose
If you want to see whether AI customer service role play is right for your team, try a freemium product like Clovelly.ai. Sign up with no credit card and three seats are free.
Questions people ask
- What is customer service training software?
- Software a support team uses to get better at customer calls. Some of it is a course library the team works through. Some of it, like Clovelly.ai, puts an AI customer on the other end of the line so the team can practice the hard calls out loud.
- Is there free customer service training software?
- Yes. Clovelly.ai, Exec, Mitti and TalentLMS each have a free plan. The rest start with a demo.
- Do I need an LMS for customer service training?
- For product knowledge and compliance, an LMS with a course library does the job. For the calls that go wrong, refunds, billing disputes, angry customers, the team needs to practice the conversation itself.
- How much does customer service training software cost?
- From free to an enterprise quote. Clovelly.ai is 3 seats free and then USD 15 a seat a month. Exec starts at USD 20 a seat. TalentLMS starts at USD 119 a month. The others price by demo.